We hope you are delighted with your order from us. If you ordered and/or received an item that is not how you expected it or should there be anything faulty with the items you have received, you can return these items to us within 14 days of receipt:
Organic Gardener
Passaford Farm
Northomostown
EX10 0NL Sidmouth
Devon
United Kingdom
Please examine your received order carefully and inform us of any problems you might experience as soon as you received your delivery. Goods must be returned and processed within 14 days of receiving your order.
Our procedure for returning an item to us depends on the circumstances. Please see the relevant section below, or contact us if you are unsure.
Plants, bare roots and flower bulbs
The procedure for returning live products can vary depending on the type, season, condition, size, quantity and reason. If you wish to return plants, seedlings, plugs, bulbs, tubers, bare roots, etc, please contact us immediately upon receiving your order, to discuss the best course of action.
Depending on the circumstances, we may not need you to return these items and therefore may not be able to refund the postage if you post an item without getting in touch first. We regret that if items are returned using ‘special delivery’ or ‘signed for’ services, we may not be able to refund the whole cost.
Other items (seeds, gardening tools, etc.)
You do not need to get in touch with us first. We are happy to offer a refund or exchange if you return your item to us within 14 days of receiving your order.*
- Check your item is in a resaleable condition and in its original packaging.
- To help us process your return quickly, please fill out the form on the back of the delivery note and enclose it in your parcel. Alternatively, you can download and print our returns form (pdf).
- Affix the correct postage and return your parcel to Organic Gardener, Passaford Farm, Northomostown, EX10 0NL, Sidmouth, United Kingdom.
- We recommend you obtain a certificate of posting from the Post Office, as you are responsible for the goods until they reach us.
- If you are returning a large or heavy parcel and find the postage charge is a little high, please get in touch with us first as we may know a cheaper alternative.
We regret that we are only able to refund postage charges if you have been sent incorrect, faulty or damaged goods. Therefore we do not recommend paying extra for ‘special delivery’ or ‘signed for’ services.
If an item is faulty or damaged, or you have been sent an incorrect product.
Please contact us within 14 days of receiving your order to discuss the best course of action.
Depending on the circumstances, we may not need you to return a damaged item and therefore may not be able to refund the postage if you post an item without getting in touch first. We regret that if items are returned using ‘special delivery’ or ‘signed for’ services, we may not be able to refund the whole cost.
*exceptions
Plants, seedlings and bulbs may not be eligible for return, please contact us for further advice.