Help & FAQs

Below you can find a number of advice pages that are aimed on helping you to solve your query.

Do you have any queries relating to your order left or queries about any of our products that you cannot find here? Contact us, we are happy to help you.

About Delivery

We deliver our seed orders and parcels with Royal Mail (1-3 days).

All small items (e.g. seeds) and parcels will be send with tracked Royal Mail. As soon as your order is despatched, you will receive email notifications with updates about your parcel, tracking codes and the reference number of your parcel. 

You can change your shipping address by logging in to your account. Click on Adresses and here you can manage your  billing address and your shipping address.

You will be charged £ 4,95 for parcels and £ 2,50 for seed orders once per order. Delivery costs will be based on the heaviest and / or largest parcel in your shopping cart.

If we decide to deliver you in separate packages we won’t charge you extra delivery costs.

About our plants, bulbs and garden products

All plants that are labelled ‘Organic’ are either Soil Association certified or SKAL certified (Dutch organic control centre for organic products in the EU). Our organic seeds and flower bulbs are all 100% organic certified.

Plants labelled as ‘Eco-Friendly Grown’ are not yet certified organic, but in conversion to being organic certified. This means these plants are grown without using pesticides and with eco-friendly growing practices.

Our organic flower bulbs, seeds and Eco-friendly grown bare root perennials are grown in The Netherlands and the UK. 

Our garden products are mostly handcrafted in the United Kingdom and otherwise manufactured in the EU. We aim to offer organic fabrics, non-toxic dying, natural and local materials as much as possible. Besides that we choose for products that did not have to travel too far and were manufactured in countries where wages are healthy.

Bare root perennials seem sometimes daunting, but are very easy to plant and ideal for pots, containers and small borders.

Read more about planting bare root perennials in our bare root planting guide.

We offer most of our perennials as bare roots.

Plant bare root perennials as soon as you received them. Don’t have time to plant them directly? No need to worry: store them in a dark and cool spot like a fridge. You can do this for a couple of weeks, but it is better to plant them as soon as possible.

And it is sustainable too!

We need less space while transporting the plants and on top of that a lot less plastic planting pots and potting compost are used.

About Payment

We accept payment by Paypal, Visa, Mastercard or Maestro credit or debit cards.

We can’t accept payment by American Express.

There is no additional charge for using a credit card.

We work with reputable third party payment providers Stripe and PayPal, who use digital signatures and strong encryption to ensure that all sensitive information is protected throughout every transaction.

Free delivery

Purchases over £ 69

Return within 14 days

You have 14 days to refund

Only good products

Over 500 ECO garden products

Secure & Safe payments

Visa / Mastercard / PayPal