Below you can find a number of advice pages that are aimed on helping you to solve your query.
Do you have any queries relating to your order left or queries about any of our products that you cannot find here? Contact us, we are happy to help you.
About Delivery
We deliver our parcels and postorders with Royal Mail (1-3 days). Larger parcels will be send with DPD Local.
All small items (e.g. seeds) and parcels will be send with tracked Royal Mail. As soon as your order is despatched, you will receive email notifications with updates about your parcel, tracking codes and the reference number of your parcel.
You can change your shipping address by logging in to your account. Click on Adresses and here you can manage your billing address and your shipping address.
You will be charged £ 4,95 for standard parcels, £ 6,99 for large parcels and £ 2,50 for seed orders once per order. Delivery costs will be based on the heaviest and / or largest parcel in your shopping cart.
If we decide to deliver you in separate packages we won’t charge you extra delivery costs.
If you combine available products and products available for pre-ordering, we’ll charge 2 times delivery costs. If you’d like to combine your pre-order with available products, please write it down in the comment and we’ll refund double postage costs.
About our Organically & ECO grown plants, seeds and bulbs
All plants, seeds and bulbs that are labelled ‘Organic’ are either Soil Association certified or SKAL certified (Dutch organic control centre for organic products in the EU).
Plants labelled as ‘ECO or Eco-Friendly Grown’ are not yet certified organic, but using organic practices or in conversion to being organic certified. This means these plants are grown while using natural pesticides and fertilizers and eco-friendly growing practices.
Bare root perennials seem sometimes daunting, but are very easy to plant and ideal for pots, containers and small borders.
Read more about planting bare root perennials in our bare root planting guide.
We offer most of our perennials as bare roots.
Plant bare root perennials as soon as you received them. Don’t have time to plant them directly? No need to worry: store them in a dark and cool spot like a fridge. You can do this for a couple of weeks, but it is better to plant them as soon as possible.
And it is sustainable too!
We need less space while transporting the plants and on top of that a lot less plastic planting pots and potting compost are used.
About Payment
We accept payment by Paypal, Visa, Mastercard or Maestro credit or debit cards.
We can’t accept payment by American Express.
There is no additional charge for using a credit card.
Safety
We work with reputable third party payment providers Stripe and PayPal, who use digital signatures and strong encryption to ensure that all sensitive information is protected throughout every transaction.